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Lumina Skin Center FAQ's/Policies

Booking Appointments

  1. ONLINE https://www.lumina-skin.com/
  2. Mail phone(703) 200-2729
  3. Emailing: cgaleano@lumina-skin.com 

Cancellation policy 

We understand that occasionally emergencies occur and schedules conflict and you may have to cancel or reschedule your appointment. However, we ask that you please give at least a 24-hour notice before canceling or rescheduling the appointment for the classes. For your convenience, you will be emailed or texted the day before your appointment to confirm, cancel, or reschedule.

Gift Cards

Let us help you pamper that special person with gift cards for any treatment, package, or product. Gift cards are non-refundable but they are transferable. Gift certificates cannot be redeemed for cash and can’t be applied to gratuities.

Refunds & Exchanges

Any unopened and unused product can be returned or exchanged within 14 days. Although we have not had any clients react poorly to our products, in the rare case a client experiences a reaction related to our products, you may come in and exchange the product.


Specials/promotions

Our spa specials and promotions cannot be combined with any other discounts, offers or third party gift certificates.


Payments
We accept Cash, Check, Debit Cards, VISA, MasterCard, Discover and Gift Certificates.